All emails from any CRM user against a client/contact/lead
We’d like to be able to view all emails from any email address on our domain against clients/contact/leads.
Currently you can only see emails to/from your own email address (e.g. firstname.lastname@example.org).
We’d prefer to see all emails to or from anyone to get a full view of communications that client/lead/contact has had with anyone at our organisation.
This should include shared mailboxes, so email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org etc.