Conditional/Negative Logic in a workflow

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The workflow has to progress when a client DOESN’T do something. Example – I send a client a questionnaire that I need them to complete so I can order their flowers for their event. If they complete the questionnaire, great, I get a task to order their flowers. But if they DON’T complete their questionnaire within 4 days, they would get an email reminding them to complete the questionnaire.